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Product support

Everything you need to know about our products and how to use them.

Frequently asked questions and tips for success using our products, covering everything from conjugation kits to biochemicals, PEG, ioSkeletal Myocytes and more.

Can you provide the immunogen sequence?

We'll sometimes provide an immunogen sequence, but it's not always publically available.

I stored my product at the wrong temperature; can I still use it?

​The effect of incorrect storage conditions on a product depend on the product type, the temperature the product was stored at, and the duration of incorrect storage. Many products will still be viable if stored incorrectly for a short period of time. Unfortunately, we do not have exact guidelines for how long a product can be stored incorrectly.

What is a clone number?

A clone number is given to an antibody produced by a single clone of hybridoma cells.

Polyethylene glycol (PEG) FAQs

Answers to your frequently asked questions on PEG.

Cellular and biochemical assay kits: what general information do I need to know?

To get the best results with our assay kits, we recommend reading the protocol book and the Precautions and Limitations, and Successfully Running Assays sections, before you start to prepare samples or reagents. For metabolite or enzyme activity assay kits, please also read the Sample Preparation and Experimental Data sections.

What precautions and limitations should I be aware of?

Precautions and limitations of cellular and biochemical assays.

What do I need to know about sample preparation for cellular and biochemical assays?

Including deproteinizing the sample, freezing and storing, and more.

What tips can you give for running assays?

We recommend that for all assays, you consider the following to ensure that you get the best results:

What should I know about experimental data?

Everything you need to know about processing your data.

ioSkeletal Myocytes: frequently asked questions

Find the answers to frequently asked questions about our ioSkeletal Myocytes.

Biochemicals: what do I need to know?

Your biochemical questions answered. For anything not covered below, please contact scientific support.

Alexa Fluor® conjugated secondary antibodies: what do I need to know?

Here are answers to the most common questions about Alexa Fluor® conjugated secondary antibodies, straight from our product and scientific support specialists.

Does Abcam offer free product samples?

​We do not offer free samples for testing purposes. For this reason, we encourage you to learn as much about a product as you can before making a purchase. Our product overviews provide extensive information on our product ranges.

What should I do if my product doesn't work?

Under our Abcam Product Promise guarantee, if the product does not perform as described on our datasheet, contact our committed team who will work with you to find a suitable solution. 

What if I'm not sure a product will do what I need it to?

We have a range of initiatives to help you find the right research tools. These include:

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