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Hello, I will be very happy for free of charge replacement for the other clone 5H3 - ab77104 (not the ab82590 anymore). Thank you for a flexible solution to the situation. with best regards
Asked on Nov 03 2011
Thank you for confirming these details and for your cooperation. The details provided enable us to closely monitor the quality of our products. I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement with the order number 978396. To check the status of the order please contact our Customer Service team and reference this number. Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know. I wish you the best of luck with your research.
Answered on Nov 03 2011