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Thanks for your response.
I think we would like to proceed by taking you up on your offer of a free vial of GR121-7.
If as we hope, we replicate our original results, would we subsequently be able to order 4 more vials to complete our study?
Asked on Aug 01 2012
Thank you for your reply.
I am very sorry to confirm that we sell a lot of this antibody and regrettably we now have no vials of GR121-7 left.
As previously discussed, I can confirm that our lots GR121-7 and GR121-8 are the same original batch from the producer, the vials have just come to us in different deliveries. I would like to reassure you that we monitor feedback closely on a weekly basis and we are not currently concerned about the general quality of this antibody or this batch. Regrettably it seems you received a bad vial on this occasion.
However, I do fully understand your concerns, and would be pleased to provide you with a free vial from a completely different lot to try. Or I can provide a credit note.
I am sorry your prefered batch ran out of stock so quickly. Thank you for your understanding. I look forward to hearing from you with details of how you would like to proceed in this case.
Answered on Aug 01 2012