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Our customer forwareded this email to me so, I send information.
Please arrange a credit note for our customer.
Thank you in advance.
Asked on Jul 06 2012
Thank you for contacting us.
Your credit note ID is ***.
I have asked our Finance department to issue a credit note for you. The credit note may be used in one of the following ways:
(1) Redeemed against the original invoice if this hasn't already been paid.
(2) Held on the account for use against a future order.
(3) A full refund can be offered where no other invoices are outstanding.
Please contact your Finance department to confirm how you would like the credit note to be used and ensure it is not redeemed without your knowledge.
To specifically receive a refund please ask your Finance department to contact our Finance department at firstname.lastname@example.org or by telephone using the information at the “Contact Us” link in the top right corner of our website.
The credit note ID is for your reference only. Please refer to the credit note ID in any correspondence with our accounting department. We will send you the completed credit note by email or postal mail with the actual credit note number which will start with the letters CGB.
Please let me know if you have any questions or if there is anything else that we can do for you.
Answered on Jul 06 2012