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Thank you for your prompt reply. Our order # is xxxxx. In response to your email, I attached the protocol and the staining result. Please let us know if you need any further information.
Asked on Aug 30 2012
Thank you for taking time to send me these details and for contacting us. I am sorry to hear this antibody is not providing satisfactory results.
The details provided will enable us to investigate this case and will provide us with vital information for monitoring product quality. I appreciate the time you have spent in the laboratory and understand your concerns. It is regrettable the results have not been successful.
Having reviewed the protocol, I believe this product should have given satisfactory results. It appears that you may have received a faulty vial.
I apologize for the inconvenience and am pleased to offer you a free of charge replacement, credit note, or refund in compensation.
Thank you for your cooperation. I look forward to hearing from you with details of how you would like to proceed.
Answered on Aug 30 2012