For the best experience on the Abcam website please upgrade to a modern browser such as Google Chrome
If you continue without changing your cookie settings, we'll assume you’re happy with this.
Customer kindly contacted us as they were seeing incorrect (golgi) staining when using this product in human neuroblastoma.
Asked on Oct 09 2012
Thank you for taking time to contacting us. I am sorry to hear this antibody is not providing satisfactory results.
The details which you provide during our conversation will enable us to investigate this case and will provide us with vital information for monitoring product quality. I appreciate the time you have spent in the laboratory and understand your concerns. It is regrettable the results have not been successful.
Having reviewed the protocol details, I believe this product should have given satisfactory results. It appears that you may have received a faulty vial.
I apologize for the inconvenience and am pleased to offer you a free of charge replacement, credit note, or refund in compensation.
Thank you for your cooperation. I look forward to hearing from you with details of how you would like to proceed. Please include your Abcam order confirmation number so that I might process the replacement, credit note or refund for you.
Answered on Oct 09 2012