Abpromise™ guarantee

We promise guaranteed product quality and expert customer service.

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Our support teams are here to help you with any questions you may have about our products as part of our Abpromise™ guarantee, offering…

  • replacements or refunds for products not performing as stated on the datasheet
  • validation for 12 months from date of delivery
  • a response to your inquiry within 24 hours
  • support in Chinese, English, French, German, Japanese, and Spanish
  • multi-media technical resources
  • an investigation into all quality concerns to ensure our products perform to the highest standards
Contact us by phone or email

Alternatively, you can speak to us on Twitter or Facebook or fill in an online technical help form

​​Terms and conditions

  • Our Abpromise guarantee covers product applications & species that have been tested in our own labs, by our suppliers, or by selected trusted collaborators. 
  • Use of Abcam’s products in applications & species that are reported in publications (including peer-reviewed publications) and/or Abreviews that have not been tested by us or our suppliers, are not covered by the Abpromise guarantee.
  • Guarantee only valid for products bought directly from Abcam or one of our authorized distributors
  • Antibodies tested only in recombinant samples are not covered for use on endogenous samples. Please check the datasheet for information on tested species
  • "Predicted to react" information on datasheets is based on sequence homology and provided for reference only
  • "Predicted to react" species are not guaranteed, as they have not been tested
  • Abcam biochemicals are novel compounds and we have not tested their biological activity in house. Please use the literature to identify how to use these products effectively. If you require further assistance, please contact the scientific support team