Ordering Support
Find support with all aspects of the purchasing process, from placing your order to payment and returns
Find out how to order your products online
Payment options
How to pay for your order
VAT
Our policy on value-added tax for UK and EU customers, and how to claim an exemption
Return & Replacement
Abpromise™ guarantee
- Our guarantee of product quality
Return & Replacement policy
- Something not quite right? Find out what you can do
Product Advisory Notices
- What to do if we inform you of product changes
Credit Notes
- Credit notes are refunds you might receive in special circumstances.
Packaging
- How to safely and sustainably dispose of our packaging