Return and Replacement Policy

We'll consider accepting returns of products, and offering refunds or replacements in the unlikely event that you experience issues. This offer is only valid for products purchased directly from Abcam and its authorized distributors.

• My product isn't working as expected
• I ordered the wrong product by mistake / I don't want this product anymore​
• The product that arrived is not what I ordered

Product not working as expected

Quality is important to Abcam. Therefore, if a product does not perform as described on the datasheet please notify us within 12 months of delivery using this form.

Our dedicated team of scientific experts will examine details of your protocol to determine whether the problem is protocol related or product related.

• For protocol-related problems, our experts will give you independent professional advice.
• For product-related problems, a replacement or refund will be offered, provided you have handled the product correctly.

If you do not provide details of your protocol or follow the recommendations of our experts, Abcam will unfortunately be unable to issue a replacement or refund.

Ordered wrong item / no longer want product

If items are ordered incorrectly, Abcam will consider taking them back. However, this excludes products which have special shipping requirements, including those shipped on dry ice and those hazardous for transport. For such products, please store as indicated on the datasheet and contact Abcam as soon as possible.

Returns will be subject to a 20% return charge on the items plus any shipping, handling and packaging costs.

All requests for returns must have prior authorization and must be shipped back to Abcam within 7 working days of receipt of the items. Items must be returned in the same or equivalent packaging (i.e. cold and insulated) as originally dispatched by Abcam. 

Please note that Abcam does not permit the return of, or offer refunds for incorrectly ordered items in Asia Pacific distributor regions.

Please contact us to arrange the return of your item.

Wrong product arrived

In the unlikely event of receiving an incorrect item, please contact Abcam immediately. Store the item in the original packacing, and using storage instructions on the datasheet. Please do not attempt to return the item yourself. Abcam will then get back to you promptly to make sure you receive the correct product.