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We'll consider accepting returns of products, and offering refunds or replacements in the unlikely event that you experience issues. This offer is only valid for products purchased directly from Abcam and its authorized distributors.
Quality is important to Abcam. Therefore, if a product does not perform as described on the datasheet please notify us within 12 months of delivery using this form.
Our dedicated team of scientific experts will examine details of your protocol to determine whether the problem is protocol related or product related.
If items are ordered incorrectly, Abcam will consider taking them back. However, this excludes products which have special shipping requirements, including those shipped on dry ice and those hazardous for transport. For such products, please store as indicated on the datasheet and contact Abcam as soon as possible.
Returns will be subject to a 20% return charge on the items plus any shipping, handling and packaging costs.
All requests for returns must have prior authorization and must be shipped back to Abcam within 7 working days of receipt of the items. Items must be returned in the same or equivalent packaging (i.e. cold and insulated) as originally dispatched by Abcam.