For the best experience on the Abcam website please upgrade to a modern browser such as Google Chrome

We use cookies to make our site as useful as possible.

Our Cookie Policy explains how you can opt-out of the cookies we use.

If you continue without changing your cookie settings, we'll assume you’re happy with this.

Continue Continue

United States
Your country/region is currently set to:

If incorrect, please enter your country/region into the box below, to view site information related to your country/region.

Call (888) 77-ABCAM (22226) or contact us
Need help? Contact us

  • My account
  • Sign out
Sign in or Register with us

Welcome

Sign in or

Don't have an account?

Register with us
My basket
Quick order
Abcam homepage

  • Research Products
    By product type
    Primary antibodies
    Secondary antibodies
    ELISA and Matched Antibody Pair Kits
    Cell and tissue imaging tools
    Cellular and biochemical assays
    Proteins and Peptides
    By product type
    Proteomics tools
    Agonists, activators, antagonists and inhibitors
    Cell lines and Lysates
    Multiplex miRNA assays
    Multiplex Assays
    By research area
    Cancer
    Cardiovascular
    Cell Biology
    Epigenetics
    Metabolism
    Developmental Biology
    By research area
    Immunology
    Microbiology
    Neuroscience
    Signal Transduction
    Stem Cells
  • Diagnostic & Therapeutic Solutions
    Custom solutions & partnerships

    Custom antibody development and commercial partnerships to advance your diagnostic and therapeutic discovery.

    Create custom solutions with us

    Partner with us

  • Support
    Support hub

    Access advice and support for any research roadblock

    View support hub

    Protocols

    Your experiments laid out step by step

    View protocols

  • Events
    • Conference calendar
    • Cancer
    • Cardiovascular
    • Epigenetics & Nuclear signaling
    • Immunology
    • Neuroscience
    • Stem cells
    • Tradeshows
    • Scientific webinars
    Keep up to date with the latest events

    Full event breakdown with abstracts, speakers, registration and more

    View global event calendar

  • Pathways
    Cell signalling pathways

    View all pathways

    View all interactive pathways

Supporting our customers and employees during the COVID-19 pandemic. Read more

What are credit notes and how do I use them?

Related

  • Getting Started
    • Offers & Initiatives
      • Ordering Support
        • Shipping
          • Product Support
            • Protocols Library
                • View credit notes in your account
                  • Manage your account
                  • How to find an alternative antibody
                    • Search and compare products

                      Mistakes happen sometimes. A credit note is a discount we give to you in special circumstances. 

                      ​​For example, you may have ordered something by mistake that you don't need. Occasionally, there could be an problem from our end that leads to issues with your product, or the wrong product being delivered.

                      ​In these cases we'll issue you a credit note, which can be redeemed for a discount off a future order, or your existing order.

                      Viewing credit notes

                      You can view credit notes in your account page here

                      This will list any credit notes by the credit ID number

                      • ​This is a 6-digit number preceded by CBG or CNL, e.g. CBG-123456

                      ​


                      Redeeming credit notes

                      • For a future order
                      1. ​Obtain six digit credit ID number from your account page 
                      2. During the online checkout process for your next order, enter credit ID number into the 'additional notes about your order'
                      3. We will redeem the discount for you
                      • For an existing order
                      1. ​Obtain six digit credit ID number from your account page
                      2. Email your credit ID number and order number to the relevant address below:

                      UK and Europe

                      US

                      Hong Kong

                      Singapore

                      Australia and New Zealand

                      ​

                      Get resources and offers direct to your inbox Sign up
                      A-Z by research area
                      • Cancer
                      • Cardiovascular
                      • Cell biology
                      • Developmental biology
                      • Epigenetics & Nuclear signaling
                      • Immunology
                      • Metabolism
                      • Microbiology
                      • Neuroscience
                      • Signal transduction
                      • Stem cells
                      A-Z by product type
                      • Primary antibodies
                      • Secondary antibodies
                      • Biochemicals
                      • Isotype controls
                      • Flow cytometry multi-color selector
                      • Kits
                      • Loading controls
                      • Lysates
                      • Peptides
                      • Proteins
                      • Slides
                      • Tags and cell markers
                      • Tools & Reagents
                      Help & support
                      • Support
                      • Make an Inquiry
                      • Protocols & troubleshooting
                      • Placing an order
                      • RabMAb products
                      • Biochemical product FAQs
                      • Training
                      • Browse by Target
                      Company
                      • Corporate site
                      • Investor relations
                      • Company news
                      • Careers
                      • About us
                      • Blog
                      Events
                      • Tradeshows
                      • Conferences
                      International websites
                      • abcam.cn
                      • abcam.co.jp

                      Join with us

                      • LinkedIn
                      • facebook
                      • Twitter
                      • YouTube
                      • Terms of sale
                      • Website terms of use
                      • Cookie policy
                      • Privacy policy
                      • Legal
                      • Modern slavery statement
                      © 1998-2021 Abcam plc. All rights reserved.