What are credit notes and how do I use them?

Mistakes happen sometimes. A credit note is a discount we give to you in special circumstances. 

​​For example, you may have ordered something by mistake that you don't need. Occasionally, there could be an problem from our end that leads to issues with your product, or the wrong product being delivered.

​In these cases we'll issue you a credit note, which can be redeemed for a discount off a future order, or your existing order.

Viewing credit notes

You can view credit notes in your account page here

This will list any credit notes by the credit ID number

  • ​This is a 6-digit number preceded by CBG or CNL, e.g. CBG-123456

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Redeeming credit notes

  • For a future order
  1. ​Obtain six digit credit ID number from your account page 
  2. During the online checkout process for your next order, enter credit ID number into the 'additional notes about your order'
  3. We will redeem the discount for you
  • For an existing order
  1. ​Obtain six digit credit ID number from your account page
  2. Email your credit ID number and order number to the relevant address below:

UK and Europe

US

Hong Kong

Singapore

Australia and New Zealand

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