Question (52358) | Anti-Hepatitis C Virus Core Antigen antibody (ab50288)

Go to datasheet (ab50288)

Question

I received the order below, but the vial has only ˜20 uL of sample (instead of 200 uL). Can you reship?

Answer

Thank you for contacting Abcam.

For ab50288, you get 200ug at 5mg/ml of product, not 200ul. You should have received a total of 40ul of solution in the vial that was sent to you. When you first received the antibody, did you spin the vial down before opening it? As sometimes liquid gets trapped in the cap and a brief centrifuge will help recover the total volume.

You say in the original message that you got ˜20ul of liquid, would it be possible to spin the vial and then re-measure the volume present. If it is still short after that, then I would be happy to send you a new vial of antibody.

If there is anything else I can help you with, please let me know.

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