Question (57832) | Anti-HOXA11 antibody (ab72591)

Go to datasheet (ab72591)

Question

I would like a refund for the ab72591 antibody. The PO number that it was billed to was 220799. If you need any more information, don't hesitate to contact me. Could you please let me know when I can expect to see this credit on my account?

Answer

Thank you for contacting us.

I am sorry that this antibody did not perform as stated on the datasheet. If payment has already been made on the original order and you wish to receive a refund, please ask your purchasing department to contact our accounting department so that we may gather the correct information needed for the refund. To avoid confusion, please ensure your accounts department is aware of how the credit note is being used.

Our accounting department can be contacted by email at us.credits@abcam.com or by telephone using the information at the Contact Us link in the top right corner of our website. Please refer to the credit note ID in any correspondence with our accounting department.

I hope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service, should you require further expert advice.

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