For the best experience on the Abcam website please upgrade to a modern browser such as Google Chrome
If you continue without changing your cookie settings, we'll assume you’re happy with this.
The ELISA kit you sent to me as a replacement for one of the kits worked fine. The only thing I noticed was that, the assay diluent B and wash buffer had crystallised and to resuspend it had to be sonicated for 45 min.
Could you please arrange to replace the second kit with this one that works fine.
Thanks a lot for your help.
Asked on May 02 2012
Thank you for confirming these details and for your update. I am pleased to hear the FOCR kit has worked well. This enquiry has been forwarded to me as my colleague #### is currently away from the office.
As requested, I have now issued the second free of charge replacement with the order number ######.
To check the status of the order please contact our Customer Service team and reference this number.
Please note that this free of charge replacementis also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know.
I wish you the best of luck with your research.
Answered on May 02 2012