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The ORDER #, which also was a replacement. We have been getting this high background in several different assay from Abcam, in addition, we are not seeing recovery of the spiked amounts in our samples. Do you have any suggestions as to why that is happening. We are autoclaving tips, water, tubes etc used before use. Sincerely,
Asked on Mar 09 2012
Thank you for contacting us.
I am sorry about the continued problems that you have been experiencing using this kit. Unfortunately I do not have any further suggestions to help with this issue. I have created a credit note/refund for the original purchase. Your credit note ID is 20001.
I am sorry that this product did not perform as stated on the datasheet. I have asked our accounting department to issue a credit note for you, which can be redeemed against the invoice of a future order by passing it on to your purchasing department. To avoid confusion, please ensure your accounts department is aware of how the credit note is being used. If you have questions on how to use the credit note, please contact our accounting department.
Our accounting department can be contacted by email at firstname.lastname@example.org or by telephone using the information at the Contact Us link in the top right corner of our website. Please refer to the credit note ID in any correspondence with our accounting department.
The credit note ID is for your reference only and does not automatically guarantee the credit.
I hope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service, should you require further expert advice.
Answered on Mar 09 2012