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Inquiry: I have ordered this product from you twice already, would you be able to give me a better price if I order another one? Moreover the first kit I used was lot K110217 and it worked very well. then when I used the next one K120105 it didn't work as well and the conditions were the same so it should have worked the same. Could it be that the second lot was not as efficient? thank you
Asked on Oct 26 2012
Thank you for taking the time to contact us. Your message has been forwarded to the scientific support team. I am sorry to hear you have had difficulty obtaining satisfactory results from the second kit you received.
The details you have kindly provided will enable us to investigate this case for you and this is also helpful in our records for monitoring of quality.
I would like to reassure you that ab46042 is tested and covered by our 6 month guarantee for ELISA on human samples. In the event that a product is not functioning in the applications cited on the product data sheet, we will be pleased to provide a credit note or free of charge replacement.
Reviewing this case, In order to help me investigate, I would appreciate if you can confirm some further details:
1. Please provide the order number and date of purchase
2. What type of samples have been tested, from which species?
3. What were the kit storage conditions?
4. Please describe the problem in further detail. I would appreciate if you are able to provide some data, particularly the standard curves from each kit, which will help me to assess the results.
Thank you for your cooperation. Please do not hesitate to contact me again with the further requested details and I hope we can resolve this case for you as soon as possible.
Answered on Oct 26 2012