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Thank you for your below email and for the offer of a free replacement. Our customer has accepted your offer.
Please include the free replacement in one of our next shipments.
Thank you in advance.
Asked on May 14 2012
Thank you for kindly confirming these details as this enables us to closely monitor the quality of our products
Weare pleased to arrange a replacement product free of charge. I have added now one free unit of ab53013,xx We are currently awaiting the vial to be transferred from the US office.To check the status of the order please contact our Customer Service team and reference this number.
Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should youthe customer stillbe experiencing difficulties, or if you have any further questions, please do not hesitate to let us know
Thank you for your help and cooperation. Please do not hesitate to contact us if you need anything further.
Answered on May 14 2012