Question (44776) | Anti-IKK alpha (phospho T23) antibody (ab38515)

Go to datasheet (ab38515)

Question

human skin tissue, IHC-P
mouse skin tissue, IHC-Fr
no signal at all
Ab from other company gave desired staining
same standard protocol for both Abs:
AR: citrate buffer
Ab: 1/25, 1/50, 1/75, 1/100 several incubation times
secondary: HRP or polymer
blocking: not sure

Answer

Thank you for contacting us.

Your credit note IDs are xxx and xxx.

I am sorry that this antibody did not perform as stated on the datasheet. I have asked our accounting department to issue a credit note for you, which can be redeemed against the invoice of a future order by passing it on to your purchasing department. To avoid confusion, please ensure your accounts department is aware of how the credit note is being used. If you have questions on how to use the credit note, please contact our accounting department.

Our accounting department can be contacted by email at us.credits@abcam.com or by telephone using the information at the Contact Us link in the top right corner of our website. Please refer to the credit note ID in any correspondence with our accounting department.

The credit note ID is for your reference only and does not automatically guarantee the credit.

I hope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service, should you require further expert advice.

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