Quality, knowledge and delivery

Quality, knowledge and delivery

We understand that product quality, expert scientific knowledge and fast delivery are important to researchers when buying from a supplier.

Surveys are held through the year to determine if you, our customers, feel we are delivering these features; we want to ensure we don't drop the high standards we set for you.

We are delighted with the positive comments that we have had, and we would like to share them with you.


The percentage of customers who rate our product quality as good or excellent


We guarantee product quality as part of our Abcam guarantee.

“Product quality better than competitors and technical support excellent. My first choice for antibodies.”Postdoc, Cambridge, UK

The percentage of customers who deem our support team to have a high level of scientific knowledge.


Our Scientific Support team come from a variety of academic backgrounds, offering experience on a wide range of applications.

“The tech service folks were great, I felt like they really wanted to get to the bottom of things.”PhD student, Oxford, UK

The percentage of customers who thought our delivery times were good or excellent.


We ship to over 130 countries, with all in-stock orders received Monday through Friday being shipped same day.

"The replacement product showed up so quickly that I didn't think to alert the building delivery people in time. Quite impressive."Scientist, Boston, USA

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