Question (55535) | Anti-KIF4A/KIF4 antibody (ab3815)

Go to datasheet (ab3815)

Question

Please see to the customer answer at the attached file

Best regards

Answer

Thank you for your message and for kindlyproviding this further information.

I am sorry to hear the suggestions made have not improved the results on this occasion. I would like to reassure you that we monitor feedback closely on a weekly basis and we are not currently concerned about the general quality of this antibody or this batch. Regrettably, I can suggest you have received a bad vial on this occasion.

I appreciate the time you have spent on these experiments, and would like to offer a refund or credit note in compensation (providing the product has been purchased in the last 6 months). In order to arrange this, I would appreciate if you could confirm your order number and date of purchase as previously requested?

Thank you for your continued cooperation. I look forward to hearing from you with details of how you would like to proceed.

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