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Please see to the customer answer at the attached file
Asked on Jul 24 2012
Thank you for your message and for kindlyproviding this further information.
I am sorry to hear the suggestions made have not improved the results on this occasion. I would like to reassure you that we monitor feedback closely on a weekly basis and we are not currently concerned about the general quality of this antibody or this batch. Regrettably, I can suggest you have received a bad vial on this occasion.
I appreciate the time you have spent on these experiments, and would like to offer a refund or credit note in compensation (providing the product has been purchased in the last 6 months). In order to arrange this, I would appreciate if you could confirm your order number and date of purchase as previously requested?
Thank you for your continued cooperation. I look forward to hearing from you with details of how you would like to proceed.
Answered on Jul 24 2012