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The order details
The customer would like to try different lot
Asked on Jul 26 2012
Thank you for your reply.
I am sorry to confirm that we don't have any different lots in stock at the moment. I would like to reassure you that we monitor feedback closely on a weekly basis and we are not currently concerned about the general quality of this antibody or this batch. Regrettably, I can suggestthe customer has received a bad vial on this occasion.
Therefore, we would be pleased to provide a replacement from the same lot, which will still be covered by our guarantee. Alternatively, I fully understand the customers concerns and if they prefer a credit note in this case, I will be pleased to arrange this for them.
I hope this will be helpful. I look forward to hearing from you with details of how you would like to proceed.
Answered on Jul 26 2012