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Thank you for all your help
Unfortunately the replacement did not work as well
It looks that it was a bad lot, rather than a bad vial.
Asked on Aug 22 2012
Thank you for taking the time tocontact us. I am sorry to hearthe customer has had difficulty obtaining satisfactory results from this second vial of antibody.
The details you have kindly provided will provide us with vital information for our monitoring of product quality.
I appreciate the time the customer has spent in the laboratory and understand your concerns. It is regrettable the results have not been successful. Reviewing the details, I am sorry there would be no further tips to provide on this occasion to help improve the results andI apologize for the inconvenience. I'm pleased to offer you acredit note or alternative replacementin compensation, which may be more appropriate in this case than another vial of the same antibody.
In addition, I would appreciate if you could confirm the following information which will help with our quality monitoring:
1. Please confirm if the same type of samples have been used in this case (HeLa cells).
2. Has the same procedure (with the suggestions previously provided) been used?
3. What is the problem with the results? Is there high background in WB and ICC again?
4. Has the customer tried fresh samples?
Thank you for your cooperation. I look forward to hearing from you with details of how you would like to proceed.
Answered on Aug 22 2012