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Thank you very much for your email. If we would accept your offer of a free charge of replacement, will you send another sample of the same Anti-Lis1 antibody with the same Lot number, or can you send us a new sample with the old lot number which was working in our experiments?
Secondly, I have checked your website for several other Anti-Lis1 antibodies which we can use in Western Blot and also in Immunohistochemistry. I have found two different Anti-Lis1 antibodies with the code numbers ab115357 and ab117457. But actually, in the website there were no images regarding their Western blot performance. Could you please send me some Western blot images of these antibodies if you have, or some reference articles where I can see some Western blot results regarding these antibodies?
Furthermore, I would appreciate when you could advice additional Anti-Lis1 antibodies.
Thank you in advance for your help and interest,
Asked on Jan 11 2013
Thank you for confirming these details and for your cooperation. The details provided enable us to closely monitor the quality of our products.
We will not send you a sample of either a new or old lot of the ab2607 as we are not able to provide samples with over 100.000 products, but we will gladly send you a whole vial of this product, which is fully covered by our gurantee as well. So if the problem should persist, please contact us again so we can discuss on how to proceed.
I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement with the order number 123456.
To check the status of the order please contact our Customer Service team and reference this number.
In addition, I will contact the lab to enquire about a WB image for the two other antibodies asd requested.
I hope this is helpful to you. Please do not hesitate to contact us again if you have more question or need more information.
Answered on Jan 11 2013