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This email has 2 sections:
A recap of the complaint
The respondent’s survey results (section-by-section)
Recap of the complaint
Date(s) submitted: 17 May 2012
Catalog number(s): 66941
Product(s): Rabbit polyclonal to LMX1b
Q. Did you contact Abcam's Scientific Support by telephone in reference to this complaint?
Q. Was it clear from the phone options which number you needed to press to get your issue resolved?
Protocol advice section
Q. Did Abcam's Scientific Support give you protocol advice?
Q. How did you feel about being given protocol advice?
A.I was not expecting to be given protocol advice, but was happy to receive this
Q. Did the product work successfully after following the advice?
Q. Why have you not tried the protocol advice? (Select all that apply.)
Free of charge replacement section
Q. Did Abcam's Scientific Support give you a free of charge replacement?
Q. Did the replacement product work successfully?
A.I have not tried it yet
Credit note / refund section
Q. Did Abcam's Scientific Support give you a credit note or a refund?
Q. Would you have preferred a different outcome from receiving a credit note or refund?
Overall satisfaction section
Q. How satisfied are you with how the complaint was handled?
Q. Could we have done anything to better resolve the problem?
Q. Would you mind if our scientific support team contacted you to better understand what happened and reach an agreeable solution?
A.No, I would not mind
Q. Please provide a phone number or email address where we can reach you.
Q. Please share with us any final thoughts you may have about Abcam, the complaints process, or our products.
Asked on Jul 04 2012