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I have just finished testing the recently ordered LSAMP mouse monoclonal antibody (ab89719 LOT GR72157-1). And, unfortunately, it turns out that the antibody does not recognise the natively produced protein from human tissues confirmed to overexpress LSAMP.
I will be happy either to get a refund for the item or to get the rabbit polyclonal version of the antibody - ab95063.
Asked on Nov 22 2012
Thank you for contacting us.
I am sorry to hear you are experiencing difficulties with one of our products. We take product complaints very seriously, and investigate every product that we feel may not be performing correctly.
I am attaching our questionnaire so that we can gather further information regarding the samples tested and the protocol used. Once we receive the completed questionnaire, we will look at the protocol and see if there are any suggestions we can make that may improve the results. Could you also attach an image of your results?
This information will also allow us to investigate this case internally and initiate additional testing where necessary. If the product was purchased in the last six months and is being used according to our Abpromise, we would be happy to refund or replace the antibody with ab95063.
I look forward to receiving your reply.
Answered on Nov 22 2012