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We purchased an antibody from abcam (ab70191). We got some technial difficulty in our experiment when using this antibody. Please read attached file to get associated information. We need your suggestions in this matter. If you need any other infrmation concerning our experiment, please let me know.
Thank you so much for your great help!
Asked on Nov 16 2012
Thank you for contacting us.
I am sorry to hear you are experiencing difficulties with one of our products. We take product complaints very seriously, and investigate every product that we feel may not be performing correctly.
I am attaching our questionnaire so that we can gather further information regarding the samples tested and the protocol used. Once we receive the completed questionnaire, we will look at the protocol and see if there are any suggestions we can make that may improve the results. This information will also allow us to investigate this case internally and initiate additional testing where necessary. If the product was purchased in the last six months and is being used according to our Abpromise, we would be happy to replace or refund the antibody.
I look forward to receiving your reply.
Answered on Nov 16 2012