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Good morning dear Sir:
Attached please find all associated form and information related to AB70191. Thank you so much for your great help!
Asked on Nov 19 2012
Thank you for taking the time to complete our questionnaire and contact us. I am sorry to hear you have had difficulty obtaining satisfactory results from this antibody.
The details you have kindly provided will provide us with vital information for our monitoring of product quality.
I appreciate the time you have spent in the laboratory and understand your concerns. It is regrettable the results have not been successful. Reviewing the details, I am sorry there are no further tips to provide on this occasion to help improve the results. I can suggest you have regrettably received a bad vial.
I apologise for the inconvenience and am pleased to offer you a free of charge replacement or credit note in compensation.
In addition, I can suggest you may like to consider the following suggestions as a check for future experiments:
We would recommend to try using RIPA lysis buffer for the sample preparation if not already tried and see if this achives any improvements of the results.
Furthermore we would recommend to load 40 ug of Protein sample if possible, to prevent overloading the gel.
Thank you for your cooperation. I look forward to hearing from you with details of how you would like to proceed.
Answered on Nov 19 2012