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thank you very much for your reply and for understanding our problem. It is much appreciated that you are willing to either refund or to replace the ordered items.
I will discuss these options with my colleagues and I will get back to you as soon as possible (probably Thursday the latest).
Asked on Feb 14 2012
Thank you for getting back to me, and I am happy to help resolve this issue. I look forward to hearing from you, and please let me know if you would like any assistance selecting replacements, or if you have any other questions.
Have a great day!
Answered on Feb 14 2012