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Thanks for the generous offer. It was for two antibodies including two vials of Ab21873. Note that the order dates from 28/9/2010 and as I pointed out in my previous E-mail, we did receive replacements with an older batch. All I can say is that if lot number GR21097-1 works for chromatin immunoprecipitation, we will be happy to pay for it.
Asked on Feb 27 2012
I have issued a free of charge replacement with the order number 1042072.
To check the status of the order please contact our Customer Service team and reference this number.
Please note that typically our Abpromise guarantee holds for 6 months from when you receive the antibody,although I have made an exception in this case.Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know.
I wish you the best of luck with your research.
Answered on Feb 27 2012