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Hello, I received the Ab412 antibody few weeks ago. I tested it to detect modified proteins using the Duolink technology. I did not get any signals although a previous older batch worked very well. Would it be possible to test another batch, please? Thanks a lot, Best regards,
Asked on Oct 10 2011
Thank you for contacting us and for reporting the problem you experienced with the antibody ab412. I am sorry that the product you received did not perform as expected. As requested, I am happy to issue you a Free of charge replacement with ab412 of another batch. The order number is 123456789. To check the status of your order please contact our Customer Service team and reference this number. Since at Abcam we are concern about the quality of the products we supply, I would like to ask you further information regarding the samples you tested and the protocol you used. Could you please answer a few questions below regarding the application and the protocol used? We will use those data to investigate the source of the problem with this product. I look forward to receiving your reply and I apologize for the inconvenience this has caused. ------------------- 1) In which application did you use the product ab412 (WB, IHC-P, IHC-Fr, ICC, ChIP, IP... etc)? 2) Type of sample (whole cell lysates, fraction, recombinant protein…): Species : Sample preparation: 3) Blocking agent and concentration: Blocking time: Blocking temperature: 4) Primary antibody : Concentration or dilution: Diluent buffer: Incubation time: Incubation temperature: 5) description of the problem (no signal / high background?): -------------------
Answered on Oct 10 2011