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New kit shows ˜20-30% less response in the standard curve.
Asked on Sep 07 2012
Thank you very much for your call today and for letting us know about the trouble with this new kit.
As we discussed, I'm sending a free of charge replacement kit on the order ***, which I expect to arrive Tuesday or Wednesday of next week. Please keep me updated about the results with this new kit. If you have any standard curve data to send, it would be very helpful so that we can further investigate the problem with this kit.
Please let me know if you have any questions or if there is anything else that we can do for you. Have a nice day!
Answered on Sep 07 2012