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Please see customers response below:
With regards to the antigen retrieval issue, we have in fact already tried several different durations and even at times not using antigen retrieval at all, triton-X was only used in some runs. All of our other antibodies are ok when used in conjunction with our IHC kit.
At this point, i think we would prefer a credit note and use it to buy another MMP17 (ab39028) from Abcam. Just wondering what the process is for that? can we exchange for a different product without being issued a credit note?
Looking forward for your response.
Asked on May 24 2012
Thank you for your message and for providing this further information.
I am sorry there are no further suggestions to help improve the results on this occasion. I appreciate the time you have spent on these experiments and would be pleased to arrange a free of charge replacement or credit note in compensation. Alternatively, I am happy to provide a free of charge vial of a different antibody. Please let me know which one you would like to receive.
I look forward to hearing from you with details of how you would like to proceed.
Answered on May 24 2012