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I have received ab34222 and ab21624 and both vials did not contain the expected volume of product. ab34222 contained about 50ul instead of 200ul and ab21624 was about 70ul and should have been 100ul.
Asked on Jul 24 2012
I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement for one vial of ab34222 and one vial of ab13537.
To check the status of the order please contact our Customer Service team and reference this number.
Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know.
I wish you the best of luck with your research.
Answered on Jul 24 2012