Question (36372) | Anti-Otx1 + Otx2 antibody - ChIP Grade (ab21990)

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Question

I have only been using ab21990 the order confirmation number is .   Please go ahead and send me ab76748 as a replacement. Thank you for sending time on resolving these issues.  

Answer

Thank you for confirming these details and for your cooperation. The details provided enable us to closely monitor the quality of our products. I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement with the order number . To check the status of the order please contact our Customer Service team and reference this number. Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know. I wish you the best of luck with your research.

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