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Recently, I’ve been in contact with a customer who’s had some trouble with AB74768; I’ve attached their completed troubleshooting form to the email.
They’re hoping to get a replacement vial, but of AB21990 instead.
Asked on May 29 2012
Thank you for contacting us.
I'm sorry to hear that the customer has trouble with this antibody.
The information that was provided by the customer is very helpful to us and I am happy to arrange for a free of charge replacement with ab21990. It will be added to our next shipment to you.
I hope this information is helpful to you. Please do not hesitate to contact us if you need any more advice or information.
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Answered on May 29 2012