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Thank you for your prompt response.
Would it be possible to have
1. anti-periplakin, ab131269 as a direct replacement (we are willing to wait 1-2 weeks for this antibody)
However, has there is a delay on the KIF14 antibody would it be possible to replace this antibody with Anti-Vitronectin antibody [VN58-1] (ab13413)
as this is available immediately
Asked on Jul 04 2012
Thank you for confirming these details and for your cooperation. The details provided enable us to closely monitor the quality of our products.
I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issuedtwo free of charge replacements with the order numbers ***** for the anti-Vitronectin ab13413 and **** for the anti-Periplakin antibodyab131269.
To check the status of the orders please contact our Customer Service team and reference these numbers.
Please note that these free of charge replacements vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know.
I wish you the best of luck with your research.
Answered on Jul 04 2012