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Thank your for your email.
Our customer would like to receive a credit note.
Please arrange this.
Asked on May 04 2012
Thank you for confirming this information and for your help and cooperation with this case.
As requested, I have asked our accounting department to issue you with a credit note. This can then be redeemed against the invoice of a future order.
Credit ID: ####
As usual if you have any further questions regarding this credit note, please contact the accounts department by email at email@example.com. Please refer to the credit ID number in any correspondence with the accounting department.
I would like to wish the customer good luck with their research. The technical team is always at your service, should you require further expert advice.
Answered on May 04 2012