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Our customer sent me additional data about your email.
Check this please and he would like to receive replacement vial with different lot#.
Asked on Apr 05 2012
Thank you very much for following up with this customer. I am sorry that the results were not improve with the suggestions.
As requested, I have added a new free of charge unit of ab9334 of a different batch to your order xx
I hope the results will be good with the new vial. Please do not hesitate to contact us again should you have any questions or concerns.
Answered on Apr 05 2012