Goat Anti-Rat IgG H&L (HRP) (ab97057)

Thank you for your reply. I am sorry that these antibodies did not perform as stated on the datasheet. It is regrettable these antibodies have not worked even though replacements have been tried.

As requested, I have asked our Finance department to issue a credit note for you to the value of one vial ab56299 of and one vial of ab97057 .

Credit note ID: ab23732

The credit note may be used in one of the following ways:

(1) Redeemed against the original invoice if this hasn't already been paid.
(2) Held on the account for use against a future order.
(3) A full refund can be offered where no other invoices are outstanding.

Please contact your Finance department to confirm how you would like the credit note to be used and ensure it is not redeemed without your knowledge.

To specifically receive a refund please ask your Finance department to contact our Finance department at creditcontrol@abcam.com or by telephone using the information at the Contact Us link in the top right corner of our website.

The credit note ID is for your reference only, please refer to the credit note ID in any correspondence with our accounting department. We will send you the completed credit note by email or postal mail with the actual credit note number which will start with the letters CGB.

I hope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service should you require further expert advice

Thank you for your message.

I am sincerely sorry to hear this is still not working for you.

I am pleased to raise a credit note for the two items originally purchased. This can be used to pay towards the purchase of any other items from the catalog.

I hope this will be helpful. I look forward to hearing from you with details of how you would like to proceed.

Thank you for confirming these details and for your cooperation.

I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge alternative replacement of ab98425 with the order number 1180015.

To check the status of the order please contact our Customer Service team and reference this number.

Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know.

I wish you the best of luck with your research.

Thank you for your reply.

Any anti rat IgG antibody tested in IHC-P should be suitable for your experiments and would be covered by the guarantee. I can suggest you may like to try the following. I can recommend to review the online datasheet for further information.

ab98425 Goat polyclonal Secondary Antibody to Rat IgG - H+L (HRP), pre-adsorbed
HRP conjugated
Tested in: ELISA, ICC, IHC-P, WB
https://www.abcam.com/Goat-Rat-IgG-HL-HRP-preadsorbed-ab98425.html (or use the following: https://www.abcam.com/Goat-Rat-IgG-HL-HRP-preadsorbed-ab98425.html).

I hope this will be helpful. I look forward to hearing from you with details of how you would like to proceed.

Thank you for your message.

It is indeed disappointing that the results are not yet satisfactory, it is regrettably and I appreciate your concerns.

In this case, I would suggest it would be most beneficial to try a different secondary for detection of the rat IgG2a primary. For example, the following page provides the search results for HRP conjguated anti rat IgG antibodies tested in IHC-P:

https://www.abcam.com/index.html?pageconfig=searchresults

The reason is that by using both a secondary and tertiary antibody, there are more variables added into the experiment which means there is more opportunity for it to go wrong, and it will be much more difficult to troubleshoot. It is also more expensive.

The decision is yours. I am happy to provide a free of charge vial of an HRP conjugated anti rat IgG secondary, and this is what I would advise at this stage. Alternatively, I can provide a free of charge alternative replacement of ab6703. I would like to reassure you that any replacement provided would be covered by the 6 month guarantee.

I hope this will be helpful to you. I look forward to hearing from you with details of how you would like to proceed.