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I appreciate your helpfulness in trying to solve this problem. I was wondering whether some other customer gave you negative feedback as regards the ab1837 antibody from this batch. If this is not the case, it is more likely that something was wrong only for the aliquote we received. We would like to get a new vial of the same ab1837 antibody and give it one more try. In case we run into the same problem, then we would consider the option of a refund or of buying a different antibody.
You asked some details to track our order: I have the "purchase number" xxxxx
In case you need further details about the ordering procedure, please do not hesitate to contact me again.
Asked on Nov 23 2012
Thank you for your email. I am sorry i was not able to get back to you yesterday.
I can confirm we have had no other reports of concerns with the lot of the antibody you have been using. I have therefore arranged for a new vial of this lot to be sent to you. If you have similar problems again, please do let me know. You would of course be covered by the Abpromise and would be entitled to a replacement antibody or refund if the problems persist.
The order number is xxxxx (Purchase order number xxxxx). If you have any problems receiving this please do let me know.
I hope this replacement vial performs better for you. I look forward to hearing how you get on.
Until then, I wish you all the best with your research.
Answered on Nov 23 2012