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Phone call enquiring about the concentration of ab108553 GR63585-1, stated on datasheet 10 ug (at 1 mg/ml) provided but have recieved about 50 ul.
Asked on Nov 30 2011
Sorry for the delay in getting back to you. Unfortunately in investigating your case further I have identified that the vial you have been sent may not be of the expected product. I am looking into exactly why this has happened and how this can be prevented in the future but in the meantime, in order to make sure that you can start your experiments as soon as possible I will send you a free of charge replacement of the vial that you currently have. In order to do this could you please provide me with your order number or the delivery address and date on which the order was placed. I am very sorry for any inconvenience which has been caused by this.
Answered on Nov 30 2011