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Thanks for your kindly help; this customer wants to change a free of replacement with ab5408 (Anti-RNA polymerase II CTD repeat YSPTSPS antibody [4H8] - ChIP Grade)
Please help this customer to add this antibody in our next order list.
Thanks for your kindly help
Asked on Apr 17 2012
Thank you for kindly confirming these details. I am sorry this vial of antibody has not worked for this customer.
As requested, we are pleased to arrange the alternative free of charge replacement. I can confirm that 1 vial of ab5408 has been added to your order number [BO] AB-101017. This has Abcam order reference 1072242.
I would like to reassure you that this free of charge replacement vial is also covered by our Abpromise guarantee. Should the customer still be experiencing difficulties with the new vial, or if you have any further questions, please do not hesitate to let me know.
Thank you for your help and cooperation with this case. Please do not hesitate to contact me if you need anything further.
Answered on Apr 17 2012