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Thanks for your email,
Please see below for the response from the customer;
We received 3 vials at first, then a 4th one came later. I apologise, however, that I only have a record of one Lot # (12277-1-1) as I threw away the other sheets of paper that has the information. I also put all the vials together in one bag so I don't know which vial was the odd one and whether that was the vial that seemed undamaged.
The vials were kept sealed in the freezer. Just before each experiment I took one vial out of freezer wrapped in aluminum foil and made the solution under red light. I then added the Rubi-glu to the bath. With 3 of the 4 vials, we observed massive depolarisation a few seconds after adding Rubi-glu to the bath before turning on laser.
Please let me know if you require any further info or have some suggestions for the customer.
Asked on Sep 18 2012
Thank you for asking for that further information.
As I mentioned, I have arranged for 3 new vials to be sent. These are currently being synthesized and we would expect for them to be with you early October. I am very sorry for the delay and any inconvenience this may cause.
Once they have received the replacements and tried them please do let me know how they get on.
If I can be of any further assistance, please do let me know.
Answered on Sep 18 2012