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This customer already bought ab14685 (Anti-SGLT1 antibody) twice, and he got two different lot numbers as follow:
First time (2010/7/5): Got a target band
This time (2012/12/12): no band
This customer thinks this antibody was lost its function already. Therefore, he would like to ask for your help to create a credit note to him, I also attached his experiment step and data with different lot number in this letter please check this and could you please offer any help to this customer, thanks for your assistance.
Asked on Apr 09 2012
Thank you for contacting Abcam regarding ab14685.
I have reviewed the information provided by the customer and I agree that it is not performing as stated on the datasheet. I checked our stock and we do have a different lot available. Would the customer be interested in receiving a different lot or is a credit preferred?
I look forward to your reply so that I may assist you further. Please do not hesitate to contact us if you have any additional questions.
Answered on Apr 09 2012