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Thank you for your email regarding the Skp2 antibody. I appologise if my last email was slightly strongly worded. I accept that changing blocking reagents and time etc can sometime effect the quality of westerns but in my experience these sorts of changes rarely improve a western that has no reactivity to one that is presentable. In this case I don't think it is going to be very fruitful spending a lot of time trouble shooting this western. Thank you for your offer of a refund for the antibody. As we are a charity funded lab every £200 pound for an antibody that does not produce result makes a big difference to us. I am not sure how the refund procedure works. I you need to send a credit note you may need to contact our departmental administrator, Mrs Dawn Wallace at email D.T.Wallace@bristol.ac.uk Thank you again for your help with this.
Asked on Jul 14 2006
Thank you for your reply. I have asked our accounts department to arrange this credit note to pay for the order. I hope this unfortunate matter will not deter you from purchasing at Abcam in the future. Please be assured that I will closely monitor the quality of this antibody following your complaint.
Answered on Jul 17 2006