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shipment was sent out monday and received tuesday. nonetheless customer reported box was warm inside and out when received. all 4 antibodies are reported as not working from original shipment on order 1105213. Tested older vials of ab13533 and ab38295 and they worked well on same samples in same application. 2 remaining targets were detected as expected with santa cruz antibodies to same protein targets. Not sure what issue is but could be the heat wave experienced in midwest at time of shipment. Quite unsual for all four abs against diff targets to not work.
Asked on Jun 22 2012
I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacementcontaining 1 vialeach of ab38237,13533,38295.
To check the status of the order please contact our Customer Service team and reference this number.
Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know.
I wish you the best of luck with your research.
Answered on Jun 22 2012