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Thank you for calling Abcam earlier today.
I am sorry about the problems you have been having with ab31369 in western blotting. The antibody is covered under our Abpromise for six months and is guaranteed to work in western blot on human samples (both tissue and cell lysate). Since you are seeing no signal with this antibody, then I would be very happy to send a replacement. A few possible alternatives are:
If you can please provide me with the Abcam order number for ab31369, and also let me know which antibody you would like to receive as a replacement, I will be happy to have it sent to you as soon as possible.
Please let me know if there is anything else I can help you with.
Answered on May 07 2012