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These are the ordering details:
Please issue Zotal a credit note.
Thank you very much for your assistance.
Have a wonderful week.
Asked on Aug 20 2012
Thank you for confirming this information and for your help and cooperation with this case.
As requested, I have asked our accounting department to issue you with a credit note. This can then be redeemed against the invoice of a future order.
Credit ID: 22303
As usual if you have any further questions regarding this credit note, please contact the accounts department by email at email@example.com. Please refer to the credit ID number in any correspondence with the accounting department.
We would also appreciate if you are able to remind the team at Zotal that it is most helpful for us to have the order number within the first email when we are contacted regarding a complaint. This helps us to check the order is within guarantee period, that there were no problems with delivery, and is also crucial for our quality monitoring. We appreciate your consideration.
I would like to wish the customer good luck with their research. The technical team is always at your service, should you require further expert advice.
Answered on Aug 20 2012