Question (34654) | Anti-SUR1 antibody (ab32844)

Go to datasheet (ab32844)

Question

Thank you for your email.

Previously we had difficulty with the ab32844 anti-SUR1 antibody (last year), and the replaced antibody was working OK for both WB and ICC (using longer time for incubation in WB, similar to this time, we could detect the expected band). It used up quickly, but that gave us some useful WB data.

We currently need to do more WB in some sets of samples for a manuscript, and hope the newly ordered SUR1 antibody will work (but this lot seems not working).

Please let me know if you need any other information.

Thank you again,

Answer

Thank you for contacting us.

I am sorry to hear you are experiencing difficulties with one of our products. We take product complaints very seriously, and investigate every product that we feel may not be performing correctly.

I am attaching our questionnaire so that we can gather further information regarding the samples tested and the protocol used. Once we receive the completed questionnaire, we will look at the protocol and see if there are any suggestions we can make that may improve the results. This information will also allow us to investigate this case internally and initiate additional testing where necessary. If the product was purchased in the last six months and is being used according to our Abpromise, we would be happy to replace or refund the antibody.

I look forward to receiving your reply.

PS:Please provide all the details of experiemtn andany troubleshooting you have already done! Thanks. Please do not forget to add the purchase order number.

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