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thank you for your interest.
I am pleasure to test another vial of antibody and to follow your instruction.
Asked on Nov 19 2012
Thank you for confirming these details and for your cooperation. Your message has been forwarded to me as my colleage Padam is currently out of the office.
I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement with the order number 1206522.
To check the status of the order please contact our Customer Service team and reference this number.
Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know.
I wish you the best of luck with your research.
Answered on Nov 19 2012