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Thank you very much for your support.
The customer would like to get a credit note as suggested, your good attitude will no doubt encourage him to work with us in the future as well.
Asked on Oct 31 2012
Thank you for confirming this information and for your help and cooperation with this case.
As requested, I have asked our accounting department to issue you with a credit note. This can then be redeemed against the invoice of a future order.
Credit ID: ####
As usual if you have any further questions regarding this credit note, please contact the accounts department by email at email@example.com. Please refer to the credit ID number in any correspondence with the accounting department.
I would like to wish the customer good luck with their research. The technical team is always at your service, should you require further expert advice.
Answered on Oct 31 2012